Integrated Management System Policy

The Laude Technology Company, S.L., hereinafter LAUDE, is an international and independent technology consultancy that provides a range of software development, technology consulting and AI solutions under a Technology Knowledge model. Its activity is fully respectful of the environment, society and occupational health and safety. Its main clients belong to sectors such as telecommunications, public administration, industry and services, although it also provides its services in other areas such as finance, energy, utilities and emerging sectors.

LAUDE’s mission is to drive the digital transformation of its clients through its technological knowledge, innovative solutions and excellent human capital.

LAUDE’s vision is to be a leading reference in the telecommunications, services and public administration sectors, recognised for the excellence and innovation of its agile, secure and intelligent services.

LAUDE is the result of the merger of several companies with a proven track record in their markets, boasting more than 20 years of experience and a team of more than 300 professional experts with projects across Europe.

In pursuit of its vision and in order to better adapt and respond to the needs and requirements of customers and other stakeholders, LAUDE has implemented an INTEGRATED MANAGEMENT SYSTEM covering ‘Services, software design and development, and implementation of solutions in the field of IT and telecommunications’, whose fundamental principles are:

1. Strive to meet and satisfy the needs and expectations of our customers within the framework of efficiency, information security, respect for the environment and health and safety at work.
2. Comply with all legal, contractual and regulatory requirements applicable at all levels (national, regional and local) as well as any other requirement that LAUDE subscribes by reason of the activity carried out and the geographical location.
3. To guarantee our clients an agile and efficient service, providing solutions, services and skills that meet the highest standards of quality and information security.
4. Promote the continuous improvement of the integrated management system and its effectiveness, ensuring its permanent adaptation to the company’s context.
5. Permanent commitment to innovation in techniques, technologies and methodologies related to our services.
   Share and involve our staff in the company’s mission and maintain and constantly improve their professional training and health and safety conditions at work.
6. Share and involve our personnel in the company’s mission and maintain and constantly improve their professional training and health and safety conditions at work.
7. Involve our collaborators in the commitment to quality, environmental and information security and continuous improvement in order to build a mutually beneficial relationship.
8. Demonstrate leadership by management, ensuring that the policy and objectives are established and are compatible with the strategic direction of the organization.

Environmental protection and respect takes a prominent place among LAUDE’s objectives, and combining the appropriate and necessary balance between business objectives and environmental conservation and improvement, we refer to the following environmental principles:

1. The integration of the environmental variable and circular economy in LAUDE’s operational and global management activities, in order to maximize resources and reduce pollution and damage to the environment.
2. Protecting the environment and preventing pollution by updating and monitoring environmental management systems, as well as objectives and targets.
3. Minimize the environmental effects produced as a consequence of the activity carried out in the offices.
4. Instruct, motivate and involve all staff in the management and sustainable development with the Environmental Management System implemented, promoting awareness of protection through training, information and appropriate awareness.
5. Proactively and positively influencing the behavior of its main suppliers and collaborators, promoting the adoption of environmentally responsible behavior.

The technological and innovative scope of LAUDE’s activity, the social and business architecture, current legislation, the generation of external and internal trust and ethical principles, are some of the motivations for positioning information security as a priority requirement of LAUDE, with the following principles:

1. Ensure the confidentiality and integrity of the information managed by LAUDE, especially the information provided by customers for the provision of the service, with emphasis on the communications of information and its subsequent processing.
2. Ensure the availability of information systems, both in the services offered to customers and in internal management.
3. Implement effective and efficient security measures, in accordance with the level of risk acceptance and available resources.
4. Train, raise awareness and motivate staff on the importance of complying with ISMS requirements through the organization’s policies and procedures.
5. To have close collaboration with suppliers and security partners, communicating to them the need to comply with established security requirements.
6. Ensure the ability to respond to emergency or disaster situations, restoring the operation of critical services in the shortest possible time.
7. Act in an appropriate and integrated manner to prevent, detect and respond to incidents that may affect information security.
8. To review and evaluate the security of information systems periodically, both internally and externally, taking the necessary measures to correct any deviations that may be detected.

Finally, the OSH scope of LAUDE’s activity, the social and business architecture, current legislation, external and internal trust building and ethical principles, are some of the motivations for positioning OSH as a priority requirement for LAUDE, with the following principles:

1. Commitment to provide safe and healthy working conditions for the prevention of work-related injury and health impairment that is appropriate to the purpose, size and context of the organization and the specific nature of its OSH risks, and its OSH opportunities.
2. Commitment to eliminate hazards and reduce risks to occupational safety and health.
3. Commitment to consultation and participation of workers and, where they exist, of workers’ representatives.
4. This integrated policy of quality, environment, information security and occupational health and safety is the reference framework used by management for setting and monitoring annual objectives and is reviewed periodically to maintain its adequacy and validity.

All members of LAUDE assume these principles and the responsibility to put them into practice.

Management will promote the improvement of the system, and will allocate the necessary resources to ensure its successful implementation in LAUDE.

The Managing Director at LAUDE