AMI, Intelligent Municipal Assistant

Your municipality has the answers

An AI-powered assistant that gives residents and visitors immediate, simple, 24/7 access to municipal information.

AMI answers questions about procedures, services, tourism, events and more, using information published by the local authority through its own official channels.

Try it

Public services, always within reach

The Intelligent Municipal Assistant turns information already published by the local authority into a simpler, more intuitive way for people to access public services.

People can ask questions naturally, in their own words, and receive an immediate, easy-to-understand answer — without needing to know how the municipal website is organised or where to find the procedure, service or information they need.

24/7

Immediate assistance

Municipal information available at any time, including outside normal service hours.

Easier

Information made accessible

Makes it easier to find and understand procedures, regulations, services and other municipal information.

Less workload

Automated enquiries

Reduces repetitive enquiries, allowing municipal teams to focus their time on requests that genuinely require personal attention.

Answers people can trust

AI grounded in official sources

AMI is not a general-purpose assistant. It builds its answers exclusively from information published by the local authority across its authorised digital channels, giving the organisation full control over the sources it can use.

01

Answers

Uses authorised municipal content to build its response.

02

Cites

Shows the sources used, allowing users to check the original information directly.

03

Knows when not to answer

When there is not enough information to provide a reliable answer, AMI says so and directs the user to the appropriate service channel rather than filling the gaps with unsupported information.

Everything in one conversation

AMI can bring together information from the municipal website, e-government portal, tourism portal and other authorised sources.

Procedures: registration, licences, certificates, applications and administrative procedures.
Services: facilities, opening hours, public services and municipal assistance.
Regulations: easier access to local regulations and administrative information.
Tourism: places to visit, heritage, activities and visitor information.
What’s on: events, cultural and sporting activities, and municipal programmes.
Latest information: news, notices and other information published by the local authority.

Easy to bring into your municipality

LAUDE takes care of the entire process, from defining the scope of AMI to integrating it with the local authority’s information sources and digital services.